Mystery Visit

The expert of mystery shopping

Our services

Mystery Visit Ltd. is a Hungarian company owned privately, it's specialization is mystery shopping. It is the member of the QCG Group and subsidiary of Szinapszis Market Research and Consulting Ltd., so it has 26 years experience of mystery shopping and research. We help our partners to be better in their activities with our mystery shopper network in Hungary, Central and Eastern Europe.

The proof of our professional experiences are more than 1000 successful projects and good partnerships with market-leader organizations.

We train our mystery shoppers by ourselves to make them understand the project and the main tasks, so our Partners can get a realistic picture of their business and service operations.

MSPA Elite Member membership

guarantees the correct and ethical conduct towards the Clients and our mystery shoppers.

We are able to manage projects covering the whole country, and to help our clients with foreign projects also according to our partnerships and mystery shoppers. Do not hesitate to contact us and we help you to explore the possible critical points of your business growth.

Quality Assurance

In our projects, accuracy, consistent project management, data security, and the delivery of consistently high quality are of key importance. Our quality management system, compliant with the requirements of ISO 9001:2015, supports these principles across our organisation.

The certification also provides our clients with additional assurance that their projects are delivered through controlled processes, clearly defined responsibilities, and continuous quality assurance.

With our ISO certification, our goal remains unchanged: to support our partners with reliable, accurate, and actionable insights that help them continuously improve their services and customer experience.

Mystery Visit

Services

Retail and wholesale
Pharmacies
Private health care

Gas stations
Car showrooms, services
Banks,
Financial institutions
Insurers

Customer services,
call centers
Tourism, hotels,
hospitality
Service providers

Retail and wholesale
Pharmacies

Private health care
Gas stations
Car showrooms, services

Banks,
Financial institutions
Insurers

Customer services,
call centers
Tourism, hotels,
hospitality
Service providers

To measure performance and gather customer feedbacks our company uses Shopmetrics which is one of the world’s market-leading software. It is simple and user-friendly. The software was developed for mystery shopping and market research, so our partners can check the result of the research in real time and make sure the progress of the project.

For mystery shoppers

Want to make money by shopping?

Additional earning opportunity, where salary is based on performance and proportional to the time spent! Before every project, we provide online training to the mystery shoppers so they can conduct the research with confidence and knowledge.

Expectations:

Objective approach
Good observation ability – ability to notice every little details and to remember them.
Descriptive but not critical
Constructive critiques
Provides accurate, precise information
Avoids prominence at the shopping place
You can measure your limits
Take daily reporting requirement
Keep the deadlines

Applications are welcomed from all over the country

Become a Mystery Shopper